भारतीय व्यवस्थापन संस्था मुंबई
भारतीय प्रबंधन संस्थान मुंबई
Indian Institute of Management Mumbai
भारतीय व्यवस्थापन संस्था मुंबई
भारतीय प्रबंधन संस्थान मुंबई
Indian Institute of Management Mumbai
Excelling Service Operations
Services touch the lives of every human being on a daily basis: retailing and e-commerce, healthcare, hospitality, education, and government, to name only a few. As an economy develops, services become even more critical. However, services have distinct characteristics that present unique challenges for management. This program discusses the conceptual understanding of service operations management and equips the participants with tools and techniques to manage the service operations efficiently and effectively, irrespective of the industry.
The objective of this program is to empower the participants in improve service operations management with the help of tools and techniques. The specific objectives include
- A better understanding of service excellence for productivity improvement.
- To measure and improve service performance in terms of cost and quality
- To forecast the demand for services for better planning and execution.
- To better manage service capacity, service demand, and service inventory
- To discuss how to manage service projects
'- Service Quality
- Forecasting Demand for Services
- Managing Service Capacity and Demand
- Managing Waiting Lines
- Managing Service Inventory
- Managing Service Projects
Professionals in the area of service operations such as e-commerce, retailing, healthcare, hospitality
Course Details
| Venue | Offline |
| Duration | 18 Hrs |
| Starts On | Sep 18, 2023 |
| Faculty | Prof. Rofin T M |
Fees Details
| Duration | Professional Fee*(Per participant) | GST(18%) | Total Fees(Per Participant) | Programme Code |
|---|---|---|---|---|
| 18 Hrs | 10,500.00 | 1,890.00 | 12,390.00 | 1 24 2 25 |